Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from us, you will never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while you’re browsing your website files or customizing different settings. The ticketing system is being closely monitored 24-7-365 by our client service team representatives and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to get support. Unlike some other web hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you like and ask for info in regards to any billing or technical issue. Also, you can see a number of educational articles, which will help you deal with the most commonly encountered problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s far more efficient to manage everything in one location, which is why we have implemented a ticketing system into the custom-developed Hepsia Control Panel, which is offered with every single semi-dedicated server plan. This will enable you to handle the correspondence with our technical support team along with your websites, which implies that you won’t need to memorize additional log-on credentials for a separate admin dashboard. You’ll be able to open a new ticket or to check the status of an old one with no more than a few clicks of the mouse while you’re browsing the files within your account. Also, you can search through older tickets using a smart search functionality or have a look at relevant knowledge base articles, which offer solutions to commonly confronted obstacles. The built-in trouble ticket system is monitored 24/7 with the maximum response time being just one hour, so there’ll always be someone to help you.