There are different ways to contact the web hosting company whose services you are using, but the one that you will always find regardless of which company you select is a support ticket system. It is the least complicated correspondence channel for several reasons. In case no support team representative is free at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always hit home. Also, you can copy and paste large bits of information without worrying about typos, and in case a given problem requires more time to be fixed or a number of responses need to be exchanged, all the info will be in one place, so either party can always see the comments provided by the other one. The drawback of using tickets to contact your web hosting provider is that they’re usually separate from the hosting platform, which goes to say that if you need to provide info or to follow directions, you will have to use no less than 2 separate interfaces and this number can rise if you would like to manage multiple domain names. On top of that, lots of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting around for a reply.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you will never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while you’re browsing your website files or customizing different settings. The ticketing system is being closely monitored 24-7-365 by our client service team representatives and the response time is maximum sixty minutes, but it seldom takes more than twenty minutes to get support. Unlike some other web hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you like and ask for info in regards to any billing or technical issue. Also, you can see a number of educational articles, which will help you deal with the most commonly encountered problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s far more efficient to manage everything in one location, which is why we have implemented a ticketing system into the custom-developed Hepsia Control Panel, which is offered with every single semi-dedicated server plan. This will enable you to handle the correspondence with our technical support team along with your websites, which implies that you won’t need to memorize additional log-on credentials for a separate admin dashboard. You’ll be able to open a new ticket or to check the status of an old one with no more than a few clicks of the mouse while you’re browsing the files within your account. Also, you can search through older tickets using a smart search functionality or have a look at relevant knowledge base articles, which offer solutions to commonly confronted obstacles. The built-in trouble ticket system is monitored 24/7 with the maximum response time being just one hour, so there’ll always be someone to help you.