A live chat is among the ways of communication offered by some website hosting providers as part of their support services. Depending on the company, the chat can be used for pre-sales, billing and/or tech support. This method of contact is faster than a support ticket and it will make it much more unlikely to misunderstand or misspell anything compared to a call with an agent. In addition, if the trouble that you have requires some time to be investigated and taken care of, you will be able to do something different in the meantime instead of just waiting, like you'd have to do when you call. Also, you can employ a live chat support service completely free provided that you have web accessibility even when your web hosting supplier is based in another country and they don't have a local phone number that you can call.

Live Chat Support in Shared Website Hosting

We supply a live chat support service for all of the Linux shared website hosting that we offer and we're able to help you with almost everything live. In case you do not have an account with our company yet, we are able to give you more info about the packages to help you to pick the most suitable plan. If you are an active customer, we're able to assist you with any billing or general matter and even with plenty of common technical troubles, for instance an e-mail address installation in a desktop email client. If you cannot give us a call for whatever reason or you're in some country where we don't have a local telephone number, our live chat will be the best option to get in touch with us. Certainly, some problems need additional time to examine and test, so you will have to open a ticket to our technicians, however, we will save your time and help you with quite a lot of troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is designed for all our prospective and current customers. In case you are looking for a new website hosting account, you'll be able to chat in real time to one of our agents and get more information about our semi-dedicated hosting packages in order to pick the right package for your web sites. In case you already have an account with us, we can support you in a very timely manner with general, billing and 1st level technicalmatters. Even though sometimes you'll have to open a support ticket because there are troubles that can't be resolved on the live chat, we will assist you with lots of standard tasks, for instance installing an e-mail account in an email client or redirecting one domain name to another. This way, you'll benefit from timely support and you'll save plenty of time.