One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max reaction time for any technical support ticket that you post or any e-mail that you send is only 1 hour, even in case you contact us on weekends and public holidays. Whatever the nature of your problem or question may be, we’ll lend you a helping hand immediately and will supply you with the required info to sort out any problem with your sites. The real response time usually does not surpass fifteen to twenty minutes, which goes to say that you can just forget about waiting for hours to get a problem fixed or even worse – waiting around one whole day only to receive a reply that more info is required while nothing’s resolved. We’ll give you assistance in a well-timed fashion purely because we are aware of exactly how invaluable time can be in the dynamic electronic realm. The 60-minute response guarantee applies to any billing or technical inquiry that you may have connected to our Linux shared website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we recognize exactly how essential it is to get prompt assistance, we promise that you’ll never need to wait for more than an hour to receive a reply to any trouble ticket that you post from your semi-dedicated server CP. In fact, you’ll seldom need to wait around for more than twenty-thirty minutes and this is valid for any enquiry regardless of what its nature is – general, billing or technical. Besides, our client and tech support staff is on duty 24 hours a day, 7 days a week, which suggests that even if you send a ticket during holidays, you will always receive an instant reply, which will include the answer to a question, the solution to a predicament or the details necessary to resolve an issue yourself – in case there’s something that you need to do on your end. With us, you’ll never have to spend a whole day hanging around awaiting a response like you would with many other hosting companies.