In case you’ve got a site, a problem can always surface and it doesn’t automatically have to be connected with the web hosting service. For example, something may go wrong when you update an Internet app or some important content may be modified or erased incidentally. No matter what the essence of the problem may be, you will have to contact the client support staff and ask them to restore a backup or to help you fix the problem that you are confronting. How timely they’ll do that will determine the amount of time that your sites will be unreachable. For given websites such as social networking websites or web stores, a repeated outage duration too often equals lost users and money. This is why, it’s extremely important to use the services of a company that offers not only a good help desk service, but also a prompt one.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed max reaction time for any technical support ticket that you post or any e-mail that you send is only 1 hour, even in case you contact us on weekends and public holidays. Whatever the nature of your problem or question may be, we’ll lend you a helping hand immediately and will supply you with the required info to sort out any problem with your sites. The real response time usually does not surpass fifteen to twenty minutes, which goes to say that you can just forget about waiting for hours to get a problem fixed or even worse – waiting around one whole day only to receive a reply that more info is required while nothing’s resolved. We’ll give you assistance in a well-timed fashion purely because we are aware of exactly how invaluable time can be in the dynamic electronic realm. The 60-minute response guarantee applies to any billing or technical inquiry that you may have connected to our Linux shared website hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we recognize exactly how essential it is to get prompt assistance, we promise that you’ll never need to wait for more than an hour to receive a reply to any trouble ticket that you post from your semi-dedicated server CP. In fact, you’ll seldom need to wait around for more than twenty-thirty minutes and this is valid for any enquiry regardless of what its nature is – general, billing or technical. Besides, our client and tech support staff is on duty 24 hours a day, 7 days a week, which suggests that even if you send a ticket during holidays, you will always receive an instant reply, which will include the answer to a question, the solution to a predicament or the details necessary to resolve an issue yourself – in case there’s something that you need to do on your end. With us, you’ll never have to spend a whole day hanging around awaiting a response like you would with many other hosting companies.