Phone Support in Shared Website Hosting
If you decide to obtain one of our Linux shared website hosting, you will be able to connect with our customer support team over the telephone for 14 hrs every day. We can help you choose the proper plan for your websites because we realize that it is better to discuss these matters with a live person. If you already have an account, we will assist you with all of your sales/billing questions as well as general matters, even with some technical situations which don't require too much time or escalation to a system administrator because it is more appropriate to open a ticket for time-consuming troubles so as to have the correspondence in a single place. We now have telephone numbers in the United States, Great Britain and Australia, so you're able to call the one you prefer and talk to one of our agents.
Phone Support in Semi-dedicated Hosting
Any time you want additional info for the semi-dedicated hosting packages that we supply, you have the option to call some of the three support lines that we have across the globe - in the U.S.A., the UK and Australia. In this way, you have the option to check in advance if our services are appropriate for your websites. In case you are already our client and you have a semi-dedicated account, you have the option to contact us on the phone for 14 hours a day about any billing or general matters. For entirely tech issues you're able to use our ticketing system in order to contact our technical support because someissues simply need longer time to be dealt with, but we can assist you over the phone with a number of minor technical problems as well, saving you efforts and time.