The client support that you can receive from your shared website hosting supplier is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have some technical problem with an active account. Prompt and accurate info about a question or an issue will save you lots of time and efforts, not mentioning that this could often be an indicator that you're ordering from an actual hosting supplier and not from some reseller. If you acquire a hosting account from a company that does not own its servers and it cannot access them right away, it is almost certain that you will wait for a couple of days so as to have an answer to your question, so your websites may remain offline for ages. However, a supplier which provides various options for communication and has a support team available all the time will assist you to right away and help you minimize or entirely avoid any downtime and potential losses.

24/7 Customer Support in Shared Website Hosting

We acknowledge the significance of getting assistance promptly, that's why our shared website hosting services come with 24/7 support along with various means of communication. If you don't have an account yet, you can easily call us or come on our live chat and speak with a live representative, to inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up getting a service that you can't use effectively. If you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is entirely technical or it needs additional analysis. In contrast to the majority of suppliers on the market, we reply to all of the tickets within the hour, so you will not have to wait for a whole day. Our support services are accessible day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All the semi-dedicated hosting packages that we supply include 24/7 customer and tech support, therefore whatever the issue you experience, you can get in touch with us and we'll assist you straight away. Our guaranteed reply time for each e-mail or support ticket that you open through your Hepsia web hosting Control Panel is only one hour; usually the reply time hardly ever exceeds 20 minutes. We also offer telephone support with a couple of local numbers globally and a live chat, so that you're able to get in touch with us and find more details about our services even if you do not have an account yet. We are able to help you with nearly any question or an issue you have - payment methods, plan specifications, email configuration, hosting account settings, and many others. If you employ our services, you will never encounter a scenario where you should wait for a few days to get a problem resolved like you will need to do with a number of other service providers.

24/7 Customer Support in VPS Hosting

If you've got a Virtual Private Server from us, you will be able to contact us 24/7 for any kind of server-related issue or forany issues or questions with regard to the pre-installed software your server comes equipped with. In case you haven't bought your virtual private server package yet, you can find out more about our solutions by giving us a phone call or by employing our live chat service. For more tech issues, you're able to send an email message or open a trouble ticket via your billing Control Panel and you'll get support within no more than an hour no matter the time of the day, even on holidays and weekends. The typical reply time generally doesn't exceed 30 minutes. In case you need assistance for third-party software, you are able to take advantage of the Managed Services upgrade which you can include to each VPS plan and our admins will help you with any installation or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server plans that we provide include 24/7 support through different means of communication and with a one-hour maximum reply time guarantee. In case you want to learn more about the plans or you have any kind of billing or general questions, you'll be able to call one of the local numbers we have globally or you may use our live chat service and speak with a live representative. For solely tech difficulties that need some help from a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an e-mail message, since all of these channels are more appropriate to keep track of a given problem. The response time for them rarely exceeds half an hour, therefore you can forget about waiting for a whole day in order to get assistance. Our support service is available for any kind of server-related matters, as well as the pre-installed software. When you want assistance for third-party apps, you can consider adding the Managed Services upgrade that we offer for all plans.