Customer Support Channels
A Sixty–Minute Response Time Guarantee
Every support request you send to us will be responded to within maximum 60 minutes. In case your ticket or e–mail requires additional assistance from an admin, we will forward it and leave a note to notify you that your case is being examined. If you order our Admin Services package, any of the server administration tasks included there will be carried out at a time that is convenient for you.
A Premium Support Service
Should you require assistance while using our Control Panel or with any of the applications that we’ve preinstalled on the dedicated server for you, you can touch base with our customer support team at any moment via the ticketing system. What’s more, should you need help administering your dedicated hosting server, you can order the Admin Services package, that includes OS updates on a weekly basis, installation and troubleshooting services, server monitoring and rebooting services, data backup hard drive space, etc.
An Easy–to–Navigate Help Section
We have equipped our Control Panel with a circumstantial knowledge base, which offers detailed explanations of its features and functions. Moreover, we have shot exhaustive video tutorials that will further demonstrate to you how to perform a specific task or solve a regularly experienced problem. All the help articles and the tutorial videos are readily accessible from every Control Panel section via the Videos and Help buttons located in the top right corner.