A User–Friendly Help Center Section
The Help Center section integrated into Irwin Associates Web Hosting’s Control Panel offers a collection of help articles and regularly asked questions. Aimed at fixing any common problem that you might possibly come across, they are compiled by our support team of proficient technicians.
For people who would like to learn how to sort out a frequently experienced issue by watching an educational video, we have added a compilation of video tutorials to our Control Panel. All the tutorial video clips are concise and simple to comprehend. They offer you step–by–step demonstrations of various site administration techniques.
A Sixty–Minute Ticket Response Guarantee
All semi–dedicated servers are backed up by a 24–7–365 help desk support service and feature a 1–hour ticket response guarantee. Our experienced customer service technicians will be available to you 24x7x365 and will rectify any problem that you could possibly come across within less than 1 hour after the tech support ticket submission. In most cases, an answer will be provided to you within twenty minutes.