Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help Center section integrated into Irwin Associates Web Hosting’s Control Panel offers a collection of help articles and regularly asked questions. Aimed at fixing any common problem that you might possibly come across, they are compiled by our support team of proficient technicians.

  • Top quality support service

  • How–To Videos

  • For people who would like to learn how to sort out a frequently experienced issue by watching an educational video, we have added a compilation of video tutorials to our Control Panel. All the tutorial video clips are concise and simple to comprehend. They offer you step–by–step demonstrations of various site administration techniques.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 help desk support service and feature a 1–hour ticket response guarantee. Our experienced customer service technicians will be available to you 24x7x365 and will rectify any problem that you could possibly come across within less than 1 hour after the tech support ticket submission. In most cases, an answer will be provided to you within twenty minutes.